Frequently Asked Questions
Straight answers about outsourcing your telemarketing to Walking Fingers Telemarketing.
What services does Walking Fingers Telemarketing offer?
We cover the entire sales cycle: marketing support (audience profiling, database development, awareness), outbound telesales, lead generation, appointment setting, market research and telephone surveys, and customer development programs that up-sell and cross-sell your existing customers.
How are your telephone agents trained?
We search the nation for intelligent people with people skills, teach them business, sales and phone techniques, work with you to educate them about your company, and put them to work in dedicated teams. On your calls they use a “guided discussion” approach — no rigid scripts and no reading.
What size companies do you work with?
All sizes — from small privately held businesses to large, publicly traded corporations. Program structures are tailored to your objectives and workload.
Isn't an agency's hourly rate higher than hiring an employee?
The hourly price usually is — but the total cost often is not, once you include payroll taxes, benefits, supervision, recruiting, training, turnover, phone lines, equipment and floor space. Our cost comparison worksheet walks you through the math, and we'll help you estimate the total cost for your program.
Do you use scripts?
No. We use a guided discussion approach: our callers know your program objectives and achieve them by holding real conversations. Inflexible script reading is boring for the callers, offensive to the person called, and not an acceptable practice at WFT.
Can you work from our existing customer or prospect lists?
Yes. We can call from your lists, help you develop new ones, and verify existing databases so every hour of calling is spent on accurate, current contacts.
How do we get started with a telemarketing program?
Talk with us about your program objective and expected workload. We help you scope the program, recommend the right services, estimate the total cost, and structure a launch you can measure. Start on the contact page.
What results can we expect?
Our clients see increased qualified leads, more appointments, higher closed sales, reduced cost per sale, and better customer retention. Results depend on your offer, audience, and program scale — we'll help you set realistic expectations up front.
Can we pilot a program before fully outsourcing?
Yes. Pilots and quick-start programs are a natural fit: establish a productivity baseline, test the calling list and message, then scale what works. See why companies outsource for the strategic background.
Where are you located and how do we reach you?
Walking Fingers Telemarketing is located at 24 Woodland Drive, Brooklyn, CT 06234. Call (860) 779-0100 or email info@walkingfingerstelemarketing.com.